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EYEBROWS and MORE LLC – Policy, Terms, and Conditions
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Evenings (start at) 5 pm- 10:30 pm; early morning 5:00 am- 7:30 am. HOUR POLICY:
A $45.00 charge fee for the morning and evening appointments, depending on your selected service. There is no extra fee when you book normal hours, 9 am - 5 pm.
Payment Options: Payment is available for those who spend over 300.00.
The payment option won't be automatic; it must be requested to be applied for the service.
Eyebrows and More LLC will save a debit or credit card on file.
Deposits: Upon booking, a deposit for half the amount of the service is needed to confirm your appointment and go towards the service.
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Touch-up will require a deposit to be reimbursed at the end of the service or no refund if the appointment is a no-show, no call or late arrival, or not rescheduled 48 hours before; refer to the policy for details.
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Pre-paid special packages: A deposit is required for each scheduled service.
All deposits are subject to our cancellation policy.
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Cancellation Policy: Deposits for initial appointments, touch-up appointments, and pre-paid special packages will be forfeited if you arrive late, are a no-show, or reschedule within less than 48 hours of your appointment time.
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Please be on time. There is a 15-minute grace period before a late arrival is considered.
If you arrive 15 minutes after your appointment, the appointment is canceled and rescheduled, with a 50.00-100 deposit forfeited depending on the selected service.
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The touch-up appointment will get the deposit returned after the appointment.
The 50.00 deposit will still be forfeited if there is a no-show, arrives 15 mins late, and is rescheduled less than 48 hours.
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* Pre-paid package policy: if there is a no-show, no call, or no reschedule before 48 hours, one service from the package will be forfeited. For example, if you buy a package of 6 sessions and there's no call or no-show to the appointment, you have five sessions left. If you purchased an initial session, a touch-up session isn't included in special offers or packages. The pre-paid package requires a 50.00 deposit that will be reimbursed after the session. The 50.00 deposit will be forfeited if there is a no-show, arrives 15 minutes late, and reschedules within less than 48 hours. Refer to the main website, click the MORE button, and scroll down to policies for more information.
Referral Program: Want a FREE touch-up session? *To Qualify, the participant must complete two sessions, and the referring person must provide your name at service for the participant to receive the free touch-up. The two referring people must pay the regular price to qualify. If the two referring people want the special offered at that time, the participant won't qualify for the free touch-up. You Forfeit a free touch-up if you can’t provide the participant's name due to HIPPA rules.
Second step: After booking your appointment, complete two consent forms. To find the forms, refer to the home page, click the MORE button, scroll down to the forms, and connect. Ignore filling out the health history if you did while booking online. Proceed by filling out the consent form only.
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Before the Procedure: Limit your caffeine intake on the day of the procedure. Do not work out on the day of the procedure. Do not tan for one week before the procedure. Do not take aspirin, niacin, vitamin D, or ibuprofen 24 hours before the procedure. Do not consume alcohol the night before or during the procedure. No Botox for four weeks before the procedure. Stop using all Retin-A & AHA products for two weeks before the procedure. No laser or chemical peels for four weeks before the procedure. Do not pick/tweeze/wax/ perform electrolysis for one week before the procedure. Do not have any facials two weeks before the procedure. No abrasion or derma planning treatments for two weeks before the procedure. No Accutane treatment for one year.
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REFUNDS
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Eyebrows and More services are non-refundable unless indicated in the cancellation policy. However, we are happy to schedule a complimentary adjustment if you are unsatisfied. When a refund is issued to return to the customer's account, a processing fee of $4.80 fee will be charged to the customer's account or deducted from the total.
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Please contact the salon two weeks after your dissatisfaction to arrange the complimentary service after the recommended healing time.
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If you have changed your mind or decide to do something different than originally stated, there will be a nominal charge for the correction.
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Please note: Using another permanent makeup artist or making changes yourself is not advisable and will most likely result in more than one service to achieve your desired result. If this is the case, your service provider will advise you during your consultation, and your service will not be subject to our complimentary adjustment policy.
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Multiple Service Cancellation Policy:
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Multiple services are paid in advance and not canceled 48 hours in advance. No call, no show will lose a session. For example, if you bought six brow tinting sessions and didn't call in advance, a no-show and no-call will lose one session, leaving five sessions.
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No Guest, please:
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Cosmetic tattooing is a very detailed and focused procedure. To minimize distractions, please don't bring guests to your appointment. Having no guests includes children, spouses, friends, and pets. COVID-19 update: no guests other than the client are allowed in the treatment room.
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Credit cards accepted: A 3.5% credit card or debit processing fee. There is no fee when you pay in cash or check.
Cash, Zelle, Venmo, Square, MasterCard, Visa, Apple Pay
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Touch-ups:
The touch-up session is scheduled for the client after 6-8 weeks following your first session. This perfection session is crucial for the best results. Additional touch-up appointments are for oily, problematic, darkly pigmented skin and people not following after-care instructions properly.
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Future touch-ups for returning clients:
Returning clients will be our priority. If you are a returning client and you need a touch-up, book online and select the eyebrow touchup 3-11mos or eyebrow touchup 12+ mos or lip color boost 3-11mos or lip color boost 12+mos
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Existing brow tattoos:
We are highly selective when working over existing tattoos and other tattoo artists' work. If you have previously tattooed your eyebrows, we request that you email or text us a clear photo of your eyebrows for approval at (602) 492-1892 or at mralpz1984@gmail.com BEFORE your appointment booking.
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Gratuities:
They are not necessary but greatly appreciated.
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IMPORTANT FOR ALL MICROBLADING and LIP TATTOO CLIENTS:
The process for All of our services is multi-step appointments. Each client's healed results vary from person to person, so there are NO guarantees for the outcome. We will recommend additional sessions (at an additional charge) to obtain optimal desired results. Although we give our best efforts to provide quality service, many factors can result in less than the desired outcome, as each client will heal differently. Pre-care and post-care instructions are provided for your new eyebrows or lips to heal properly ( and look like they are the best), and the instructions will help limit bleeding and skin sensitivities during the service. Excessive bleeding during the session can dilute and expel the pigment color, leading to poor results. Consuming any medications will cause poor color retention.
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